Some users cannot access https://home.atlassian.com

Incident Report for Atlas

Resolved

The fix for this issue has been deployed to production and testing was successfully completed. We have been monitoring for the past 30 minutes and are seeing no new instances of this issue.

Posted Oct 23, 2024 - 13:04 UTC

Update

We have identified an issue with https://home.atlassian.com that impacts authentication of users who do not have Projects or Goals and have a fix now deployed to production.

We are testing this issue now but expect that this incident has been concluded.

Posted Oct 23, 2024 - 12:27 UTC

Investigating

We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong).
We are working on resolving the issue.

Posted Oct 23, 2024 - 11:45 UTC

This incident affected: Authentication and User management.