tag:atlas.status.atlassian.com,2005:/historyAtlas Status - Incident History2024-03-29T10:31:37ZAtlastag:atlas.status.atlassian.com,2005:Incident/201024162024-02-29T02:53:17Z2024-02-29T04:00:38ZInvestigating new product purchasing<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>02:53</var> UTC</small><br><strong>Resolved</strong> - Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>01:27</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.</p>tag:atlas.status.atlassian.com,2005:Incident/199871652024-02-14T23:32:18Z2024-02-27T05:41:12ZService Disruptions Affecting Atlassian Products<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC</small><br><strong>Resolved</strong> - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.</p>tag:atlas.status.atlassian.com,2005:Incident/197070352024-01-15T01:00:14Z2024-01-15T01:00:14ZHOT-106981: Outage in Atlassian Intelligence functionality in multiple products<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Resolved</strong> - Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass. The issue has been resolved and the service is operating normally.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>00:47</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the increased errors and have mitigated the problem. We are now monitoring closely.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>00:31</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with Atlassian Intelligence that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.</p>tag:atlas.status.atlassian.com,2005:Incident/194712342023-12-19T03:28:15Z2023-12-28T03:15:09ZAtlassian's cross product user search service is currently degraded.<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>03:28</var> UTC</small><br><strong>Resolved</strong> - It has been resolved. Atlassian's cross product user search is working.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected.<br />We are in the process of investigating the root cause of this incident.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for <SOME/ALL> Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.</p>tag:atlas.status.atlassian.com,2005:Incident/193030052023-11-29T03:00:00Z2023-12-04T00:52:04ZForge Function Invocations outage impacting Smartlinks<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Resolved</strong> - Forge Invocations had an 8 minute outage between 2023-11-29 03:05:13 UTC to 2023-11-29 03:13:27 UTC resulting in Smart Links failing. This service has recovered post this time period.</p>tag:atlas.status.atlassian.com,2005:Incident/190537882023-11-09T07:32:10Z2023-11-09T07:32:10ZDelayed email and Slack notifications<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>07:32</var> UTC</small><br><strong>Resolved</strong> - Between 7 November, 9:30pm UTC to 8 November, 7:30am UTC, we experienced degraded email messages for Atlas. The issue has been resolved and the service is operating normally.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:49</var> UTC</small><br><strong>Investigating</strong> - We are investigating cases of delayed email and Slack notifications for some Atlas customers. We will provide more details within the next 24 hours.</p>tag:atlas.status.atlassian.com,2005:Incident/190583662023-11-08T15:46:13Z2023-11-08T15:46:13ZHOT-106056 Atlassian Intelligence functionally completely down<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Resolved</strong> - Between 13:40 UTC to 15:30 UTC, we experienced an outage in all Atlassian Intelligence features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Identified</strong> - We continue to work on resolving the outage affecting Atlassian Intelligence related features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We have identified the root cause and expect recovery shortly.</p>tag:atlas.status.atlassian.com,2005:Incident/188609802023-10-20T04:34:30Z2023-10-26T03:17:50ZDegraded experience for Atlassian Intelligence features<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>04:34</var> UTC</small><br><strong>Resolved</strong> - Between 23:51 19th Oct, 2023 UTC to 03:30 20th Oct, 2023 UTC, we experienced a service degradation of Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. <br />The issue has been resolved and the service is operating normally.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>03:42</var> UTC</small><br><strong>Monitoring</strong> - OpenAI has mitigated the problem and we are currently not seeing any errors w.r.t. Atlassian Intelligence capabilities. <br />We are now monitoring closely.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>02:38</var> UTC</small><br><strong>Update</strong> - OpenAI team has applied a fix and we are seeing a reduction in the failure rate for Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. <br /><br />We continue to closely monitor our systems and coordinating with OpenAI for a faster recovery of Atlassian Intelligence capabilities.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>02:13</var> UTC</small><br><strong>Update</strong> - We continue to work on resolving the failures in Atlassian Intelligence capabilities for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. <br /><br />The cause of incident is increased API failure rate from OpenAI, we are in touch with them to understand the time to recover.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>01:49</var> UTC</small><br><strong>Identified</strong> - We are investigating reports of intermittent errors in Atlassian Intelligence capabilities for some Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.</p>tag:atlas.status.atlassian.com,2005:Incident/188093662023-10-16T05:17:06Z2023-10-16T05:17:06ZAtlas is unavailable<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>05:17</var> UTC</small><br><strong>Resolved</strong> - Between 5:07am UTC to 6:14, we experienced an outage for Atlas. The issue has been resolved and the service is operating normally.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>04:55</var> UTC</small><br><strong>Identified</strong> - We are investigating an issue with Atlas that is impacting all Atlas Cloud customers. We will provide more details within the next hour.</p>tag:atlas.status.atlassian.com,2005:Incident/184906962023-09-13T19:32:02Z2023-09-22T20:05:28ZAtlassian Account login issues<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Resolved</strong> - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally.<br /><br />We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Update</strong> - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Update</strong> - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.</p>tag:atlas.status.atlassian.com,2005:Incident/182162002023-08-22T01:08:35Z2023-08-22T01:08:36ZAtlassian services unable to scale<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Resolved</strong> - We have resolved a case of degraded performance for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.</p>tag:atlas.status.atlassian.com,2005:Incident/180314522023-08-02T15:59:20Z2023-08-02T15:59:20ZSign-ups, Product Activation, and Billing not working<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Resolved</strong> - We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>13:41</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.</p>tag:atlas.status.atlassian.com,2005:Incident/177793762023-07-06T15:37:19Z2023-07-06T15:37:19ZPerformance issues and outages with Cloud products<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.<br /><br />We have implemented a fix to resolve the issue and recovery is in progress.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Identified</strong> - We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.<br /><br />Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.</p>tag:atlas.status.atlassian.com,2005:Incident/172501222023-05-15T04:51:10Z2023-05-23T23:48:34ZMedia capabilities degraded<p><small>May <var data-var='date'>15</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Resolved</strong> - Between 2023-05-15 02:40 UTC to 2023-05-15 04:09 UTC, we experienced an partial outage for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>04:12</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the outage and have mitigated the problem. We are now monitoring closely.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>03:39</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for <SOME/ALL> Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.</p>tag:atlas.status.atlassian.com,2005:Incident/162901142023-02-27T09:52:58Z2023-02-27T09:52:58ZAtlassian cloud product signup timeout<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Resolved</strong> - Between 08:20 UTC to 09:30 UTC, we experienced degraded performance on new account signups for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Atlas, and Compass. The issue has been resolved and the service is operating normally.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:36</var> UTC</small><br><strong>Identified</strong> - We are investigating reports of intermittent errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Atlassian Access, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.</p>